Workers, professionals and managers are all becoming acutely aware of the discrepancy between the performance of consumer based technology and their internal IT department. The gap between the information and services they can get for ‘free’ on the web vs. what they get from IT is creating a high level of frustration and dissatisfaction between IT and its constituents. Managers are pushing for easier to use IT solutions, service delivery to next generation mobile devices and better and more. These requests seem reasonable in light of the fact that many of these services are already available to the consumer. Unfortunately, the entire enterprise IT structure and process is set up to make delivering on these demands very difficult. Generally, enterprise IT departments are centralized, highly controlled and operate under a top-down hierarchy. Technology decisions are made at high levels and then pushed down the organization in slow and unpredictable ways. The slow pace of adoption, traditional project management process, endless systems integration problems, IT backlogs, security concerns, and other issues work against even the best intentions to improve IT’s performance. Semantic technologies offer the IT a unique opportunity to solve many of these problems by preserving investments in legacy data, applications and infrastructure and providing better, easier to use services that are delivery-independent. Thanks to a semantic approach, an enterprise can build a development roadmap that enables them to both preserve the legacy systems that are still working efficiently and provide a higher level of data and systems integration. Because a semantic or messaging systems sits on top of the legacy applications and uses the data independently of the system it facilitates system integration between legacy, cloud and new applications without having to recreate the entire system. The following section discusses how Semantic Technology can help IT organizations improve IT productivity by:
- Reducing complexity
- Improving productivity
- Reducing Total Cost of Ownership.
