Ralph Brainard has spent 27 years engaged with documenting, analyzing, and streamlining/redesigning complex, enterprise-level business processes. He is a Hammer and Company certified Business Process Master and also proficient in major Gartner Magic Quadrant BPA tools for visionaries/leaders. Ralph employs best-practice techniques, tools and expertise to:

• Diagnose complex business problems across functions and quantify their impact
• Pinpoint operational root causes, using enterprise-level, business architectural models
• Align business process improvement objectives to corporate strategy using Strategy Maps and other Balance Scorecard best-practices
• Diagram current business operations using comprehensive, yet easy to understand Process Maps to pinpoint none-value adding work and quantify business impact
• Design world-class, future state business processes and quantify improvement opportunities
• Design technology to enable and organizations to support new, high-performance process designs
• Lead, manage, and coach cross-functional teams to design and implement short-term, results-based improvement programs, geared toward an organization’s ability to change.

Achievements and Highlights

Back-Office Process evaluation engagement for the City of Los Angeles’ Housing Authority. Targeted business areas included Financial Management, Human Resources, Procurement, and Grants Management. Identified opportunities use Oracle ERP software to save the agency $4.3 million in year one and $3.4 million/year thereafter through technology-enabled process improvement.

Supply Chain Process improvement engagement for the plastics services business unit of a half billion dollar market leader in thermoforming and plastic injection modeling. Designed and implemented standard business processes across the company’s nine operating plants, using ERP technology-enabled process improvement to enhance their competitive market position.

Intelligence Process improvement engagement for the Office of the Chief of Naval Operations at the Pentagon. Pinpointed non-value added work that was draining 69% of time spent on intelligence analysis. Identified opportunities to more rapidly produce higher-quality, actionable information for members of the Joint Chiefs of Staff.

Information Technology Process improvement engagement for a major $10 billion Regional Bell Operating Company. Identified opportunities to reduce system support response time by 50-80%, reduce required resources to support the system change process by 40-50%, reduce rework by 60-70%, improve system development productivity by 60-70%, and improve overall quality.

Professional Experience

The Brainard Consulting Group, Inc. – Denver, CO 2002 – Present
President / Founder. Created a high-impact consulting company to help organizations quickly achieve extraordinary results through systematic process improvement.

The North Highland Company – Denver, CO 2001 – 2002
Principal. Led, motivated and coached sales teams and service delivery teams in designing and delivering management consulting services that ensured clients business needs were met with solutions that produced measurable results.

Immedient Corporation – Denver, CO 1996 – 2001
Business Director. P&L responsibility for the growth of the Region’s largest business unit. Led, motivated and coached sales teams to ensure proposed engagements aligned to well-defined client needs with clear expectations for deliverables and desired business value. Led, motivated and coached service delivery teams to ensure successful delivery of predictable, high-quality results.

STS Solutions, Inc. – Denver, CO 1991 – 1996
President / Founder. Created a consulting company to help organizations quickly identify and implement measurable, strategic change. Guiding principles – deliver high-quality services; produce tangible, high-value results; build long-term relationships grounded in trust. Delivered consulting engagements through synergistic teams that integrated strategic planning, process redesign, human development, and information systems development.

Andersen Consulting – Denver, CO 1989 – 1991
Director – Strategic Services. Envisioned and executed a business development plan to strategically position and sell newly designed process reengineering consulting services into new client business areas. Developed strong executive-level business reputation by consistently delivering high-quality, high-value consulting services.

TELIC Corporation – Rockville, MD 1982 – 1989
Chief Financial Officer, Director – New Product Development, Vice President – Financial Services Business Unit, Branch Manager
Full P&L responsibility for the Northeast Region. Led the development and sale of new software products. Managed all financial aspects of a USWEST joint venture created to design, develop and deploy new telecommunication software products internally within USWEST and market, sell and deploy them externally.

Training, Education, Certifications, Civic Engagement

2002, Michael Hammer and Company, Certificate of Process Mastery

1998, Microsoft Corporation, Certificate of Excellence

1973, University of Chicago, Graduate School of Business, MBA, Finance Major

1971, Lafayette College, Bachelor of Science in Electrical Engineering with Honors; Eta Kappa Nu (National Electrical Engineering Honor Society).